SO THERE I WAS…standing alone and outnumbered, with nothing but my six-gun for company…just kidding, it’s not that type of feud. But I really do have some beef with Charter communications. When I first got down to school this semester, my roommates and I ordered charter digital cable, along with their high speed internet. When we initially talked to them, they offered us a free 6 month upgrade package that included the HBO and Cinemax movie channels. We were stoked! So obviously, we accepted. When next month’s bill came however, we were not.
Our bill went up about $25 because apparently our “free promotional period” was not so free. We promptly called and talked to someone who told us that we needed to go to Charter’s website and sign up for something to get the free service. We did just that. But when the next month’s bill came in we were STILL GETTING CHARGED the extra $25…my roommate and I were on the war path. We called them and after talking to 3 separate people we were assured that the two movie channels would be free from now on.
I haven’t gotten our next bill yet but my real question is, why was this false message displayed? Were they purposely trying to lure me in so they could knowingly charge me? I really hope not. Someone’s boss had to tell someone to offer me this package, so why wouldn’t they know how to actually make it work? Charter needs to step their customer communications up before my head explodes!