Every American remembers where they were 10 years ago, on September 11th. There is no doubt that the Twin Towers going down initiated a crisis the likes of which the country had never seen, but there was more than just one crisis going on that day. As soon as the 1st plane struck the building, people wanted answers. Was it an accident? A hijacking?
This meant everyone from the mayor of New York (Rudy Giuliani) to the President (George Bush) had to get information out to the public, and fast. I think Mayor Giuliani handled this situation to the best of his abilities, and also better than anyone could have expected him to. He was very upfront and honest with the public, telling them what he knew and what he did not. If he didn’t know something for sure, he told them straight up that he wasn’t sure.
Also, he put forth a comforting and confident public image for the people of New York. He gave off the image that he was right there with every other New Yorker (and he was) and was trying to figure out the situation just as they were. Giuliani remained confident and let the people know that he was taking care of the crisis.
Giuliani handled the crisis on 9/11 better than anyone could have expected, and for that, the people of New York have loved him ever since.